Shipping policy

Last Updated: August 18, 2026

At glowghost.store, operated by BRK INNOVATIONS LLC, we are committed to providing a simple and reliable shipping experience for our customers.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

2. Delivery Times

Orders are generally delivered within 7–14 business days after shipment.

Please note that delivery times are estimates and may vary depending on:

  • Shipping destination

  • Shipping carrier

  • Customs processing

  • Weather conditions

  • Holidays and peak periods

  • Incorrect or incomplete shipping information

  • Other circumstances outside of our reasonable control

3. Shipping Costs

Available shipping options and applicable shipping costs will be displayed at checkout before you complete your purchase.

From time to time, we may offer promotional free shipping or other shipping promotions. Any applicable promotion will be clearly displayed on our website or at checkout.

4. Order Tracking

When tracking information is available, it will be provided to you by email after your order has been shipped.

Please allow some time for tracking information to become active after the shipment has been dispatched.

If your tracking information has not updated for an extended period, please contact us at:

iletisim@mlynr.com

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information.

6. Delayed or Lost Packages

While we work with shipping providers to ensure reliable delivery, delays can occasionally occur.

If your package is delayed, we recommend checking the tracking information provided by the carrier.

If you believe your package has been lost or has not been delivered within a reasonable period after the expected delivery date, please contact us at iletisim@mlynr.com so we can assist you.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Please provide:

  • Your order number

  • Photos of the damaged package

  • Photos or video of the product and its condition

We will review the situation and determine the appropriate resolution.

8. Customs, Duties, and Taxes

For international orders, the destination country may impose customs duties, import taxes, or other fees.

Unless otherwise stated at checkout, any customs duties, import taxes, or similar charges imposed by the destination country are the responsibility of the customer.

Customs processing may also result in additional delivery time.

9. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions.

If we are unable to ship an order to your selected destination, we will contact you and, where applicable, provide an appropriate refund.

10. Contact Us

If you have any questions about shipping or delivery, please contact us:

BRK INNOVATIONS LLC
Website: glowghost.store
Email: iletisim@mlynr.com
Address: 698 NE 1st Ave, Apt 4007
Miami, FL 33132
United States