Refund policy

Last Updated: August 18, 2026

At glowghost.store, operated by BRK INNOVATIONS LLC, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging, including any accessories or materials included with the order.

  • The return request must be submitted within 30 days of delivery.

  • Proof of purchase or the original order number may be required.

Items that are used, damaged, altered, or missing original components may not be eligible for a refund.

2. Order Delivery

Orders are generally delivered within 7–14 business days after shipment.

Delivery times may vary depending on the destination, carrier, customs processing, and other circumstances beyond our control.

3. How to Request a Return

To request a return, please contact us at:

Email: iletisim@mlynr.com

Please include your order number, the reason for the return, and, when applicable, photos of the product.

Do not send an item back before receiving return instructions from our customer support team.

4. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise received in a condition that does not match your order, the customer is responsible for return shipping costs.

If the return is due to an error on our part, we will provide appropriate instructions for returning the item.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us at iletisim@mlynr.com as soon as possible, preferably within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs or video showing the product and packaging

After reviewing your request, we may offer a replacement, reshipment, or full refund, depending on the circumstances.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used to place the order.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your bank or payment provider.

7. Non-Refundable Items

Certain items may not be eligible for return or refund, including:

  • Items that have been used, damaged, or altered by the customer

  • Items returned without their original packaging or components

  • Items returned after the 30-day return period

  • Gift cards, where applicable

  • Items clearly identified as non-returnable at the time of purchase

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at iletisim@mlynr.com.

We will do our best to accommodate cancellation requests made before the order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the order may need to be handled under our return policy.

9. Exchanges

We generally do not offer direct exchanges.

If you need a different item or variation, you may request a return and place a new order once the return has been approved.

10. Return Address

Approved returns should be sent only to the return address provided by our customer support team.

BRK INNOVATIONS LLC
698 NE 1st Ave, Apt 4007
Miami, FL 33132
United States

Please do not send returns to this address without first receiving return authorization and instructions from us.

11. Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us:

BRK INNOVATIONS LLC
Website: glowghost.store
Email: iletisim@mlynr.com
Address: 698 NE 1st Ave, Apt 4007, Miami, FL 33132, United States

We reserve the right to evaluate returns on a case-by-case basis and to refuse returns that do not meet the conditions described in this policy, except where otherwise required by applicable law.